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The Answers You Need
FAQ
WHAT IS SALT SCRUB?
Salt scrub is a popular spa treatment used to exfoliate skin by gently removing the outermost layer of dead skin cells, leaving your skin softer and smoother. Our vitamin rich oils will replenish your exfoliated skin for a glowing finish!
DIRECTIONS FOR USE:
First, give your scrub a stir because oils naturally rise to the top and you want your last bit of scrub to be as perfect as the first. Next, apply a small amount to wet skin and gently rub in a circular motion. Rinse with warm water and pat dry. You can use your scrub daily in the shower, bath, or at the sink.
WHAT IF I WANT TO CANCEL MY ORDER?
If you need to edit or cancel your order, contact us at info@simplyozark.com within two hours of your order confirmation.
WHEN WILL MY ORDER SHIP?
We ship all orders in 7-14 business days. We are a one owner small business and the owner works full time as well. She is also a busy Mom. If you need your order sooner, please select the expedite shipping option in the checkout to skip the line. Orders after 9pm CST will be 48 hour ship time with expedite option. Our small business has taken a hit this year. Roughly 1 in every 10 orders has a typo in the address the customer provided. This results in us having to reship orders as well as spent time trying to communicate with to get the correct addresses. As of 1/1/2025, we will no longer be able to reship orders for free. Please double check the shipping address you are providing us before submitting your order.
WHAT IF MY PACKAGE ARRIVES DAMAGED?
If there is an issue with your package, contact us within the next 3 business days. We are happy to help! Make sure to attach a picture
of the problem to expedite replacement.
WHAT IS YOUR RETURN POLICY?
After your order has shipped, the sale is final and not returnable. Shipping charges are non-refundable.